< Back to Dashboard

Artemis Email Issues

Sunday Dec 22, 2019

[Resolved] Webmail Identities
04:12 AM EST
Resolved: Webmail identities have been restored from a backup.

Email delivery is not impacted, however replies sent to the incorrect identity will have been rejected and will need to be resent.
03:27 AM EST
Update: Webmail identities have been restored from a backup.

We encourage affected users to verify settings in the identities section before saving any changes. Users are also encouraged to log out of their current webmail session to prevent any incorrect identity data from being saved.

Email delivery is not impacted at this time, however replies sent to the incorrect identity will have been rejected and will need to be resent
12:35 AM EST
Our engineers continue to stay engaged with resolving this issue.

Affected users can expect to see slightly outdated information in Webmail while our engineers work towards full resolution.

Email delivery is not impacted at this time, however replies sent to the incorrect identity will have been rejected and will need to be resent.
06:19 PM EST
Our engineers are actively working towards a resolution on this issue.

We continue to ask that webmail identities not be created or modified during this time to minimize the restore process time.

Email delivery is not impacted at this time, however replies sent to the incorrect identity will have been rejected and will need to be resent.
01:40 PM EST
Our engineers are working towards restoring the affected webmail identities to their original state. We ask that webmail identities not be created or modified during this time to minimize the restore process time.

Email replies sent to hosted email users during this time would have been rejected and will need to be re-sent.
12:40 PM EST
We are aware of an issue displaying incorrect identity information for hosted email users in webmail.

In the meantime, we recommend creating a new webmail identity and assigning it as the default while we work towards a resolution.